Customer Satisfaction Survey

Welcome to our survey! Please fill out all the information that you can! We will use this information to help you and our future customers!
There are 9 questions in this survey.

Date:
Your name:
Your phone number:
Your email address:
Repair Order (R0) #::
 (RO# - found on your Martins Collision Repair invoice)

1: How satisfied were you with the quality of the work you received?
Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied

2: What was your overall impression of your Customer Service Representative?
Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied

3: How satisfied were you with the courtesy and professionalism of the personnel?
Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied

4: What was your impression of the parking, estimating and customer reception area?
Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied

5: Was your vehicle ready when promised?
Yes No

6: Was your vehicle returned in clean condition?
Yes No

7: On a scale of 1-10 (with 10 being the best and 1 being worst) how would you rate your overall satisfaction with Martins Collision center?
1 2 3 4 5 6 7 8 9 10

8: How did you hear about this body shop?
Website Search Engine Yellow Pages Insurance Company Friend Other

9: Your Comments